Tourismuspartner Mystery Guest Checks

Checklists are a thing of the past.

How do you ensure the quality of hotel services? Probably not during the everyday stress. But, for example with a detailed analysis of your online reputation, structured feedback and a professional training of your team.

Increase your hotel's quality with an innovative Mystery Guest Checks approach.

Tourismuspartner Mystery Guest Checks deliberately does not work with a given set of questions or critiera.

Process Design of the Tourismuspartner Mystery guesting:

Semantic analysis of the online reputation (eg hotel reviews) with identification of strengths and weaknesses
Creating a hotel guest's expectation profile
Mystery Guesting on site integrating a performance assessment based on the guest's expectation profile
Workshop together with hotel management and staff for discussion and development of strategies for quality improvement

Outcome of the process are specific instructions for quality assurance and improvement.

Optionally, you can complete Tourismuspartner Mystery Checks with the innovative method of "Guest Photo-Elicitation". Contact us for details and prices.